RETURN & REFUND POLICY
At SmartViewJO, we are committed to ensuring complete satisfaction with your purchases. Below is our transparent return and refund policy compliant with consumer protection standards and Google Merchant Center requirements.
- Return Window
- Timeframe: Customers have 2 days (48 hours) from the date of physical delivery to request a return or exchange.
- Eligibility & Return Conditions
To qualify for a return or exchange, the item must meet all of the following criteria:
- Condition: The product must be brand new, unused, and in its original sealed packaging.
- Accessories: The item must be returned with all original accessories, user manuals, and warranty documentation included.
- Proof of Purchase: Valid proof of purchase (Order Number, Receipt, or Invoice) is strictly required.
- Restocking Fees
- No Restocking Fee ($0): We do not charge any restocking, processing, or administrative fees for returned items.
- Return Shipping Costs
- Defective or Incorrect Items: If you receive a defective, damaged, or incorrect item, SmartView Tech covers 100% of the return shipping costs.
- Change of Mind (Customer Remorse): If the return is initiated due to a change of mind (customer remorse), the customer is responsible for the actual return shipping cost.
- Non-Returnable Items
The following categories cannot be returned unless they arrive damaged or defective upon delivery:
- Opened software, digital activation keys, or electronic licenses.
- Custom-built PC configurations after individual component boxes have been unsealed and assembled per customer request.
- Products with physical damage caused by misuse, electrical surge, liquid exposure, or accidental drops after delivery.
- Refund Processing & Payment Methods
- Inspection: All returned items undergo technical inspection at our facility upon arrival.
- Processing Time: Approved refunds are processed and confirmed within 24 to 48 hours (2 business days) following item inspection.
- Credit / Debit Cards: Refunds will be credited back to the original credit/debit card used at checkout (takes 1–3 business days depending on issuer bank).
- Cash on Delivery (COD): Transferred directly via Instant Payment Systems (CliQ), e-Wallets, or Direct Bank Transfer upon approval.
- How to Initiate a Return
- Step 1: Contact our customer support team within 48 hours of delivery via official Email or WhatsApp/Phone.
- Step 2: Provide your Order Number, reason for return, and clear photos/videos if the item is defective.
- Step 3: Our team will provide you with shipping instructions and the return destination address.
Store Name | SmartViewJO |
Support Email | smartviewjo@proton.me |
Phone / WhatsApp | 0788084005 |
Physical Address | Amman, Jordan |